Refund policy
Last updated: December 15, 2025
Editify Design operates this store and sells exclusively digital products, which are delivered electronically via download after payment confirmation. We do not ship physical products.
Refunds
Due to the nature of digital products, all sales are final. Once payment is confirmed and access to or download of the digital product is granted, no refunds, returns, or exchanges will be provided under any circumstances.
This includes, but is not limited to:
-
Accidental purchases
-
Change of mind after purchase
-
Incompatibility with software, platforms, or devices
-
Lack of technical knowledge to use the product
We strongly recommend that customers carefully review the product description before completing their purchase.
Access and technical support
If the customer experiences any technical issues related to accessing or downloading the purchased product, they should contact us so we can provide the necessary support. Providing technical support does not constitute eligibility for a refund.
Duplicate purchases
In confirmed cases of duplicate purchases of the same product, the customer may contact us within 7 (seven) calendar days from the purchase date for review. At the company’s discretion, a replacement with another digital product of equivalent value may be offered.
Contact
For questions, support, or requests related to this policy, please contact us at:
agenciaeditar@gmail.com
By completing a purchase on our store, the customer acknowledges that they have read, understood, and fully agree to this Refund and Return Policy.